Congress FAQs

General Information

When is registration?

Registration opens at 08.00 on September 26th with coffee and pastries. The Congress will start at 09:00.


Is lunch included?

A complimentary buffet lunch will be provided to all attendees at 12:35 on Day 1 and 12:50 on Day 2 in the exhibition hall.


Are there refreshment breaks?

The congress will break for coffee and tea and networking, in mid-morning and mid-afternoon.


Will speaker presentations be available after the event?

Speaker presentations will be made available after the congress via this website. An email secure link will be sent out after the congress. Please note: we must have the speaker’s permission to post their presentation

Can I pre-register?

You can avoid the rush and collect your badge the evening before on September 25th between 18:00 – 19:30 when the Pistoia Alliance will be hosting informal welcome drinks.

When is the drinks networking reception?

Day 1 of the Congress closes with a complimentary drinks reception from 18:00 – 19:30.


Is there a dress-code?

There is no prescribed dress code. We recommend business casual attire as appropriate for the congress.


How do I contact the team?

The best way to contact the organizers during the congress is at the Registration and Information Desk. Otherwise, you can message the team via the Congress App. Search for 

Luke GibsonZahid Tharia or Kirianne Marshall

Pre-event, please send an email to


The Congress APP


Download the Congress app or use the desktop version

  • To download the Congress app to your smartphone please scan this QR code
  • Or access the desktop version at
  • Enter the event Code LOTF23
  • Log in using the email you registered with



Getting the most from the Congress event app

  • Submit questions to the speaker panels and take part in live polls
  • Exchange details with other delegates with the My Digital Badge feature
  • Keep up to date with the agenda and bookmark your must-attend sessions with the My Agenda feature
  • Update your profile
  • Message other delegates


How do I connect with other delegates who are attending?

To connect with other delegates on the app, select the “Attendees” section of the app, select the profile of the attendee you wish to connect with and select the “chat” or “exchange business cards” function.


How do I exchange contact information with delegates I meet?

To exchange contact information in person, simply open the “My Digital Badge” section in the event app and use the QR scanner to scan your new contact’s digital badge in the App or, with permission, the QR code on their badge.


How do I ask questions in the sessions?

Using the event app, you can pose your questions or up-vote others’ questions during the presentations, to be picked up during the discussion sessions that follow. Either select the session you are attending in the “agenda” tab and click the Q&A button at the top of the page, or select “Q&A” tab and select you are attending. 


How can I download the contact information from other delegates I have connected with?

After exchanging contact information using the digital badge function in the app, simply select the download arrow in the “Business cards” section of the app. This will allow you to download a file with the contact information of the other delegates you have connected with, as well as any notes you have made.


How can I see a list of who is attending?

Networking with other delegates takes place in the event app “Attendees” module, which will be open to registered attendees approximately one week before the congress.


Problems logging in?

Please note that if you registered within a week of the Congress, your details will be loaded on a rolling basis and it may take 48 hours for your access to be live.

If you have attended one of our previous events, you may need to click “Enter New Event Code” in the top right-hand corner of the app to login to the new event app.

If you are still having problems logging in, please review the email address you used to register for the Congress and be sure to use that email address to log in. Thereafter please email us at or visit the Registration and Information Desk.